About the 111 bt Help Center
Running into issues while betting online is completely normal. 111 bt understands that a great betting experience isn't possible without great support — so the Help Centre is built to help you resolve most issues on your own.
Our support is fully in Bengali, built with Bangladeshi users in mind. Every member of our support team is a native Bengali speaker with in-depth knowledge of local payment systems.
Why is account verification (KYC) required?
A verified identity is required to withdraw funds at 111 bt — this is primarily to protect you. The KYC process involves submitting a photo of your National ID or passport along with a selfie. Verification is usually completed within 24 hours.
Once verified, you won't need to go through the process again. Verification is completely secure and your documents are never shared with third parties.
Deposit Made but Balance Not Updated — What to Do?
This can happen occasionally. First, confirm that the payment was successful and that you have the transaction ID. Then check that the correct transaction ID and amount were entered in the deposit form. If more than 15 minutes have passed, contact us via live chat with your transaction ID and we'll sort it out right away.
How long does a withdrawal take?
Withdrawals to Mobile Pay or Nagad typically arrive within 5 to 30 minutes. However, processing may take longer in certain situations:
- Your first withdrawal may take up to 24 hours to process through verification.
- Large withdrawals require manual verification, which may take additional time.
- Processing may be delayed during peak periods (e.g., after major matches).
- Turnover must be completed before withdrawing from your bonus balance.
What to do if you forget your password?
On the 111 bt login page, click "Forgot Password?" An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes under 2 minutes.
If your mobile number has changed, reach out via live chat. Your account can be recovered after identity verification.
Never share your password or OTP with anyone – including 111 bt support. 111 bt will never ask for your password or OTP directly.
What happens if a bet is cancelled or pushed?
If a match is cancelled or a bet is graded as a "push" due to an uncertain outcome, the original stake is refunded. The same applies to bonus bets. Refunds are typically credited to your wallet within a few hours.
